AHT: tests hardware at low levels, will not do anything OS-related, given to all users - Hold D to boot to AHT, Hold C for stand-alone AHT - Run after finished goods install - Does have a looping feature (Ctrl +L) - Can be run at Bar - In OF, "Option Boot" to run - In EFI, press D key ASD: Internal only, runs tests on OS X machines - After repair - To isolate weird problems - PowerMac G5s are thermally calibrated using ASD - Not to be run at Bar - In OF, pressing C will launch OF test, Option key will launch OS test and the option for OF test - In EFI, D goes to EFI, Option or C key will go to OS test - Can be run in OF/EFI mode or can be run in "OS" mode that loads a few drivers. Run OF/EFI first. - Can disable or loop individual modules of the test MacTest Pro: - For OS 9 machines - G3 and G4 versions - Had minimal OS - Could select and deselect tests Intel Macs use GUID formatting Repair permissions from internal drive because it is more up-to-date than the CD RAM is like the countertop in the kitchen. The more room the better it is to make stuff, hard drive is like the fridge, where things are stored when you're not using them. 3 layers of the KB: - Customer/public - Apple-Authorized Service Providers - Apple Internal Part Numbers: - 661- Main components, get refurbished, counted as KBB - 922- Cases, cables, screws - 076- Consumables for Genius Team, gaskets, etc, portable feet Ripley: - Find EEE codes - OS version and build unit shipped with - CTO info SAP: - Used to check in-transit, stock overview and transaction-history report - We care about Sellable, RTW and RFP - To search in-transit, check articles 000-0000 to 999-9999 or in vendor, type p9997 ESD: Electro-static discharge - 2 dis-simialir surfaces - 10 volts is all it takes to kill integrated circuits, we don't feel below 1,500 volts - ESD-damage to an IC is like us getting hit by lightning 7 Rules of ESD Safety: 1. Handle all ICs by the edges 2. Use static bags. Don't place parts on top of the bag, only inside the bag. 3. No plastic, styrofoam, vinyl, fleece, wool, polyester 4. Don't place parts on metal. 5. Keep humidity between 70% - 90%. 6. Stay grounded. The mat should also be grounded. 7. Don't touch anyone working on a repair. **The only times not to be grounded is when discharging an CRT or when performing live adjustments, as when a computer is plugged in while being worked on. Finished Goods: Additional RAM, hard drives on Mac Pro, Airport, Bluetooth - Level 1: $30 - Install one product - Level 2: $60 - Install 2-3 products - Mac Mini finished good parts must be done by MG - If Mac is taken home, then returned to the store for install, it has to be a MG - Done as SNR in GCRM See the servicepricingmatrix.pdf from MG Home page for prices for different services To set up a ESD mat: - Mat - Grounding wire - Strap and wire - Polarity tester - ESD cleaner Error Beeps: - No sound - doesn't POST. Check power, power supply, MLB, RAM, speaker or processor. (reset PRAM to hear chime or beeps) - 1 Beep - No RAM - 2 Beeps - Wrong RAM type - 3 Beeps - No Good Memory Banks (new MLB time) - 4 Beeps - No Good Boot ROM (new MLB time) - 5 Beeps - Bad CPU (new processor time) To POST, all we need is - Power - Power Supply - Good power button panel - MLB - RAM - Processor - Speaker After that, add graphics card and display to see if we get flashing ?mark After that, add HDD to see if it boots to an OS. eApproval: - Cross beer off receipts - Non-itemized ok, but don't turn a lot - RTL0090056 = Project Number 9 Steps of Troubleshooting/ General Troubleshooting Theory: 1. Probe, collect info with open-ended questions 2. Verify the issue 3. Try quick fixes 4. Try diagnostics 5. Systematic Fault Isolation 6. Research 7. Repair 8. Verify issue resolved/ Polished Apple Support 9. Inform customer CRT Rules 1.ĘDon't work alone. 2. Turn off power and disconnect the AC power cord. 3. Remove any metal jewelry or items on your person. 4. Remove grounding strap from your wrist or heel. 5. Unplug ground fastener from the mat. 6. Wear goggles. 7. Discharge CRT as soon as cover is open. 8. Ground yourself after discharge, when working on other parts. Also ground eMac after discharging. CRT Safety: - High-voltage cable, Anode cap, Anode aperture, Yoke Cable/Connector and Flyback Transformer = ALL DANGEROUS - Avoid touching any soldered connections or exposed uninsulated wires. - Ground the discharge tool, and slide the discharge tool under the anode cap and touch the aperture. - Do not pick up or handle the CRT by the neck, which is its weakest point. - The eMac does not require live adjustments. Bob's Meds: - B - Buddy - O - Power off, unplugged - B - Bling- take jewelry off - S - Remove Straps - M - Unground the mat - E - Eyes. Wear goggles - D - Discharge NOW - S - Strap back up - you and mat, after self-grounding the eMac Retail Swaps: - Can be troubleshot from the system - Part has to be in stock - iPods, iPhones, Portable battery, Power adaptor, KB and mouse, Airport base stations, AppleTV, AppleRemote, earbuds, iPod HiFi, USB charger for iPod/iPhone, USB charging cable, duckheads In-Store Repairs: - Open--> Initial Retail Service template - Awaiting Parts/Awaiting Triage--> Where machine is, what you ordered, when you ordered it, gets service notification number, TAT clock is ticking - Parts Allocated - Repair in Progress--> Notes at beginning, in middle, and end of the repair and verification - Ready for Pickup--> TAT clock stops - POS, then service is closed Hardware Level 1 - $85 Hardware Level 2 - $135 Software Level 1 - $75 Software Level 2 - $150 FG Install Level 1 - $30 FG Install Level 2 - $60 DTE Level 1 - $50 DTE Level 2 - $150 Airport Express - 802.11g/b - 54Mbps - 150ft range, speed steps down further away from base station, 10 users, AirTunes, 10.3, Win XP SP 2 or 2004 Airport Extreme - 802.11n or g/b/a - 280 Mbps - 300ft range, 50 users, AirPort Disk, 3 LAN out, up to 4USB port, 10.4, Win XP SP2, comes w/ Airport Utility Networking - Nodes - Anything on the network (router, computer, printer, server, iPhone, iPod Touch, VoIP devices) - Links - Connections (Ethernet, Switches, Wi-Fi, Bluetooth, Firewire, RJ-11 - Protocols - 802.11x, TCP/IP, AppleTalk, Bonjour, PPPoE, SMB, SSH, FTP, AFP, DHCP, BootP, RARP, HTTP, POP, SMTP, WebDAV