That number is against just $9 million in sales, which is pretty bad, but it gets worse, according to Kylie Robison:
Once a Humane Pin is returned, the company has no way to refurbish it, sources with knowledge of the return process confirmed. The Pin becomes e-waste, and Humane doesn’t have the opportunity to reclaim the revenue by selling it again.The core issue is that there is a T-Mobile limitation that makes it impossible (for now) for Humane to reassign a Pin to a new user once it’s been assigned to someone. One source said they don’t believe Humane has disposed of the old Pins because “they’re still hopeful they can solve this problem eventually.” T-Mobile declined to comment and referred us to Humane.
“We knew we were at the starting line, not the finish line” when the AI Pin launched, [Zoz Cuccias, a spokesperson for Humane] wrote via email. She said that Humane has since released several software updates to “address user feedback.”
Oh, I think Humane is much closer to its finish line than Cuccias thinks.