Apple Opens Service Program for MacBook, MacBook Pro Keyboard »


Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

This is great news, as is the final line of the document:

The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit.

Repairs will be completed free of charge.

An Update on AirPower »

Mark Gurman, writing at Bloomberg:

Company engineers have been toiling away to address problems. One challenge is making sure the charger doesn’t overheat. Another is the complexity of the circuitry, according to people familiar with the device’s development.

Then there’s this:

The AirPower charger is also more advanced than the current competition because it includes a custom Apple chip running a stripped down version of the iOS mobile operating system to conduct on-device power management and pairing with devices. Apple engineers have also been working to squash bugs related to the on-board firmware, according to the people familiar. They asked not to be identified discussing a product that hasn’t been released yet.

Gurman says that Apple hopes to ship the charging mat by September, a full year after it was previewed.

I don’t think I’m in the market for this when it does ship. I like my mophie chargers a lot, and I use my Apple Watch in a stand that makes Nightstand Mode about the most adorable thing in my house.

Connected #198: The Prompt »

This week is the fifth anniversary of Myke, Federico and I recording together. To celebrate that, we did what we do best: talk about iOS betas, ponder photo management and screw up a round robin. This is a really fun episode.

My thanks to our sponsors:

  • Linode: High performance SSD Linux servers for all of your infrastructure needs. Get a $20 credit with promo code ‘connected2018’
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Query 33: Screen Time Dread »

This week, things get nerdy on Query:

Ren got to play with a Logitech Crayon, and Stephen has been thinking about the Mac App Store.

My thanks to our sponsors:

  • Pingdom: Start monitoring your websites and servers today. Use offer code QUERY to get 30% off.
  • Away: Travel smarter with the suitcase that charges your phone. Get $20 off with the code ‘query’.

Liftoff #75: Not a Guy, a Box »

This week on Liftoff:

Jason and Stephen talk about President Trump’s call for a Space Force, then Opportunity’s struggle against a Martian dust storm and Peggy Whitson’s retirement from NASA.

My thanks to our sponsor this week:

  • eero: Never think about WiFi again. Use code LIFTOFF for free overnight shipping.