Part of being a Mac Genius (or any retail employee, to an extent) is getting yelled at.
The popular ifoAppleStore site posted a story from a reader who had a bad time at his local Genius Bar. Here are the high points:
– It turns out that my reservation was nowhere to be found but the concierge was resourceful enough to refer me to the head concierge who arranged for an “emergency” meeting with a technician 20 minutes later, which more or less was the time that had been scheduled.
- The place was extremely crowded and very noisy, in part because an employee who was giving a demonstration of some software was speaking in a microphone with his voice amplified by speakers in the ceiling.
- He said he would have to order it (the logic board) and that it might take from 2 to 4 days for him to receive it… My first reaction was disbelief. I would have thought that since Apple sells a very limited spectrum of products that their store would always carry all necessary parts to repair all current models. This wasn’t a Performa or some aging PowerPC-based computer that required service but a barely one-year old MacBookPro.
- The technician then asked me to take the ailing computer home until he had received the brand new motherboard, at which time he would call me on the telephone to ask me to bring the machine for repair… He replied that they didn’t have enough room to put it on a shelf somewhere and that I had to bring it home and then physically come down to the store with the computer once the part needed for the repair arrived.
- Well then, I enquired (notice the mis-spelling), when I bring the computer will you replace the motherboard in front of me, while I am waiting? Oh no, he said. You will leave the computer with us and we will call you when it is ready, which usually takes an additional 2 to 5 days.
This exact thing happens all day long, even at good Genius Bars. Frankly, I don’t know how I feel about all this. One one hand, I feel for the guy, but on the other hand… wait, nevermind.