We have always wanted Google to be a company that is deserving of great love. But we recognize this is an ambitious goal because most large companies are not well-loved, or even seemingly set up with that in mind. We’re lucky to have a very direct relationship with our users, which creates a strong incentive for us to do the right thing. For every magic moment we create—like the ability to drop a photo into Google and search by image—we have a very happy user. And when our products don’t work or we make mistakes, it’s easy for users to go elsewhere because our competition is only a click away.
He’s right about that last bit, for sure.