Angela Ahrendts, Apple’s new SVP of Retail, in a blog post on LinkedIn:
My father used to always say, “Ask questions, don’t make assumptions.” Questions invite conversations, stimulate thinking, break down barriers, create positive energy and show your willingness to understand and learn. Questions show humility, acknowledgement and respect for the past, and give you greater insights into both the business and individuals. And don’t be afraid to ask personal questions or share a few of your personal details. Talking about weekend interests, family and friends can give you a more complete view of your peers and partners, their passion and compassion. Building a relationship is also the first step in building trust, which quickly leads towards alignment and unity.
It’s a great read, and a sure sign that Apple’s corporate life is changing. Can you imagine a post like this going up five years ago? Five weeks ago?