I recently bought a new computer, and picked up AppleCare+ for it. The process of covering the serial number with the warranty is known as “attachment.” The vast majority of the time, this process is seamless and fast, but I’ve been around the block a few times, so today, I ran my computer’s serial number through Apple’s “Check Coverage” tool to double-check that everything was in order.
Everything was not in order:
According to Apple, this computer was just covered by the limited warranty, despite my receipt showing otherwise:
I called up AppleCare support, who put me in touch with the AppleCare Agreement Administration team. The woman who was put on my case was extremely helpful. She is currently looking into the situation and I should be good to go in just a few days. I expect this to be over by the time she calls me back on Tuesday.
Like I said, this is a rare occurrence; I was honestly a little surprised when the Check Coverage tool came back mismatching my receipt. Still, if you buy AppleCare with a new device or computer, it may not be a bad idea to double-check your coverage a week or so after purchase.