Today, Apple announced the inclusion of the iPhone 14 lineup, as well as M2-based 13-inch MacBook Air and MacBook Pros, in its Self Service Repair program, which means we get to enjoy this amazing promotional art again:
More importantly, Apple has removed one of the most frustrating parts of the program:
Apple will also make the System Configuration process used for iPhone repairs, such as displays, batteries, and cameras, even easier to use. System Configuration is a postrepair software tool that ensures repairs with genuine Apple parts — designed and tested to internationally recognized standards — were completed correctly, and the parts are working properly. The tool is available for free to all Self Service Repair users and participating service providers in Apple repair programs.
Running System Configuration after a repair authenticates genuine Apple parts, updates firmware, and calibrates parts to ensure maximum performance and quality. Additionally, for repairs involving biometric authentication, such as Touch ID or Face ID, System Configuration links the biometric sensors to the Secure Enclave on the logic board to ensure device security and customer privacy.
Previously, customers would need to make a phone call to have the final step of the repair verified. Now, that can be done locally, which is fantastic.