One Hell of a Learning Curve

This past week marked a very unusual anniversary in my life.

It was just three years ago, which is hard to believe. I was sitting at home with my wife and son, when my iPhone starts going crazy. I walk over to the desk to pick it up, assuming that some client was having an emergency, as help tickets usually would spawn several emails in just a few moments.

At that time, I was working as the Service Manager for an Apple-Authorized Service Provider here in Memphis. I helped start the Apple business, and we ran in parallel to the company’s other departments, which handled everything from VOIP services to banking network security.

As the manager for the service shop, I got copied on just about every single email concerning customers with Apple products.

But this email wasn’t about a customer.

In fact, I had to read it several times over before I could begin to digest it.

* * *

A couple of weeks before, I was sitting at the company Christmas dinner. My wife and I were sitting across from the owner of the company, Dennis.

I didn’t work directly for him, but instead, another partner. I hadn’t meant to sit across from him, actually, as I didn’t know him very well.

The dinner ended up being very enjoyable, however. He asked us about our son’s treatment. We talked about his adult children, college basketball and more. He asked what my predictions were for Apple in 2010, and we shot the breeze about iPad rumors.

The night ended with him thanking us all for our hard work, and him handing out sizable bonus checks to every last employee.

* * *

The email was from the company’s Human Resources manager. It was short:

Team, I am sure that many of you have possibly heard already that Dennis passed away earlier today. Until more information is available, the family requests your prayers but also their own privacy during this challenging time. As details are revealed regarding the arrangements, I will send a note.

In the days between Dennis’ death and funeral, news started to trickle out about the circumstances surrounding the events at hand. While I initially assumed that Dennis had died of natural causes, it turned out that he had taken his own life.

* * *

Dennis was very kind after our son was diagnosed with brain cancer just six months before the suicide. “We don’t want to see you,” he told me on the phone. “Take care of your family. We’ll take care of things, and you’re still going to get your paycheck.”

He was good on his word to me. They forwarded my phone calls, emails and support tickets to other members of the Apple team, and for a month, all I heard from work was a quick “we’re thinking of you” or “let us know what we can do to help.”

I’ll always be grateful for Dennis and his family’s kindnesses to us in our greatest hour of need.

* * *

I’ve learned a lot in the three years since Dennis’ death. I now know what it feels like to be hopeless, crushed under the weight of things that are far beyond anyone’s control.

I’ve learned that anyone — no matter how normal they seem at a dinner party — can be hiding dark things in their hearts and minds.

I know because I’ve hidden them.

I’ve learned that no one can truly know all of the reasons that go in to a decision like suicide, but I’ve also learned that none of them are worth it.

And for that lesson, Dennis, I am truly thankful.

A Bright Future →

Steve Jobs, on the eMate 300, in September 1997:

The Emate has a bright future – and it is for this reason that I am pulling it back into Apple – which has the resources to market and sell it much more broadly. You can imagine that a small spin-off company would not have such a large sales force or marketing budget. With the appropriate investments in sales and marketing, we hope that the Emate can become a great success.

It was canned five months later.

via @newtontalk

TNW Drops Support for Android With Its Tablet Magazine →

Boris at The Next Web:

We tried an Android magazine, and found out it just isn’t worth the effort. Does that mean that Android sucks? Ehm, no, and there is no reason to tell us how cool Android is in the comments, because we understand it is. It just means that with the current state of technology and the way the market is divided we can’t afford to invest in it anymore.

I’m starting to think that the biggest thing holding Android back isn’t the carriers and Google, but the users of the platform.

The Sad Tale of Two Apple Audio Players

While Apple’s iPod line is world-famous, the company has had a couple of audio products that weren’t such stars. One is much more recent than the other, but both hold a unique place in Apple history.

Apple PowerCD

image via Wikipedia

In mid–1992, riding a high from the Newton, Apple’s Industrial Design Group started a sub-group named “Mac Like Things.” The only project to ever come out of the group was the PowerCD, which Apple released in 1993.

It was the first stand-alone consumer device the company had ever shipped, as it did not require a computer for it to operate. Basically a re-branded Phillips player, the PowerCD could be purchased with the AppleDesign Powered Speakers. The original line of speakers didn’t match the PowerCD’s dark gray exterior, but Apple resolved this with the AppleDesign Powered Speakers II in 1994.

2019 Update: The PowerCD was going to come in two colors, but the blue was later cancelled.

The upright optical disc drive could be used with a computer, however, as an external drive via SCSI. It came with a remote, and the whole thing could run on AA batteries for portability.

While it supported PhotoCD (with video being passed to a TV), audio CDs and CD-ROMs, the player ultimately didn’t sell all that well.

The iPod Hi-Fi

image via Apple PR

The iPod Hi-Fi was introduced alongside the first Intel-based Mac mini, on stage by Steve Jobs in 2006. Jobs praised it as a new way to make the iPod shine, and touted its state-of-the-art sound stage and speakers.

Like the PowerCD, the Hi-Fi could be run on batteries (six D batteries, in fact). It had a built-in dock and volume controls on the top of the device, with an auxiliary-input on the back. The iPod Hi-Fi can be used with all iPods with a 30-pin dock connector, however it will only charge iPods that support Firewire charging, which Apple phased out several years ago.

The Hi-Fi was an expensive accessory, but most people consider it to have a great sound. The whole thing was sealed shut, with some crazy speaker technology packed inside.

It was only on sale from February 2006 until September 2007, and cost $349. The price was lower than some comparable devices from companies like Bose, but never caught on in the mass market.

2017 Update: To read a lot more about the Hi-Fi, check out this article I wrote on MacStories.

The 512 Podcast 044: WebOS Is Still Dead →

On this holiday episode, Myke provides an update on his Lego Death Star. Then, he and I reflect on the news and apps that made 2012 unique.

  • Lego Death Star

  • Death Star Images: <a href=“http://d.pr/i/de0O” mce_href=“http://d.pr/i/de0O” title="“ class=”“>One | <a href=”http://d.pr/i/GB5X“ mce_href=”http://d.pr/i/GB5X“ title=”“ class=”“>Two | <a href=”http://d.pr/i/KF1N“ mce_href=”http://d.pr/i/KF1N“ title=”“ class=”“>Three

  • <a href=”http://www.dinosaurlive.com/uk/“ mce_href=”http://www.dinosaurlive.com/uk/“ title=”“ class=”“>Walking With Dinosaurs

  • <a href=”http://instagram.com/p/Tv9lrknWjI/“ mce_href=”http://instagram.com/p/Tv9lrknWjI/“ title=”“ class=”“>Myke’s Dinosaur Cup

  • <a href=”http://news.techmeme.com/121223/2012–20-terms“ mce_href=”http://news.techmeme.com/121223/2012–20-terms“ title=”“ class=”“>Techmeme’s Top 20 Terms of 2012

  • <a href=”http://thenextweb.com/apple/2012/12/24/apple–2012-in-review/“ mce_href=”http://thenextweb.com/apple/2012/12/24/apple–2012-in-review/“>Apple’s 2012 in Review: Archetypes, executive shuffles, patents and still no televisions

  • <a href=”http://5by5.tv/systematic/11“ mce_href=”http://5by5.tv/systematic/11“>Systematic #11: Pure Genius With Stephen Hackett

  • <a href=”http://dayoneapp.com“ mce_href=”http://dayoneapp.com“ title=”“ class=”“>Day One

  • <a href=”https://itunes.apple.com/gb/app/evernote/id281796108?mt=8“ mce_href=”https://itunes.apple.com/gb/app/evernote/id281796108?mt=8“ title=”“ class=”“>Evernote

– <a href=”http://www.70decibels.com/512podcast/2012/3/28/006-a-memphis-notebook.html“ mce_href=”http://www.70decibels.com/512podcast/2012/3/28/006-a-memphis-notebook.html“>The 512 Podcast: 006 – A Memphis Notebook

  • <a href=”http://twitterrific.com/ios“ mce_href=”http://twitterrific.com/ios“ title=”“ class=”“>Twitterrific

  • <a href=”http://flexibits.com/fantastical-iphone“ mce_href=”http://flexibits.com/fantastical-iphone“ title=”“ class=”">Fantastical

Blindingly Obvious →

Robin Wauters at The Next Web:

I genuinely dislike writing up Apple-related rumors, but allow me to write up this one, if only because I think wearable computers will finally stop being regarded as a fad in 2013. Only time will tell (pun intended).

Sigh…

Two sources from the ‘supply chain’ told Chinese tech blog TGbus.com (relayed by the usually reliable Netease / Tech.163) that Apple and Intel are jointly building a Bluetooth-equipped smart wristwatch that can connect to other iOS devices, most notably iPhone and iPod devices.

According to the same sources, the Apple smartwatch could find its way to the market in the first half of 2013 and sport a 1.5-inch OLED display with indium tin oxide, aka ITO-coated glass, made by Taiwanese PMOLED panel manufacturer RiTdisplay.

Seems legit…

Whether this rumor pans out or not, the potential for an Apple-branded Bluetooth smartwatch has always been blindingly obvious. It would be the ultimate affordable iPhone accessory for many, and if anything the success of Pebble‘s Kickstarter campaign – over $10 million raised from nearly 70,000 backers – proves there’s demand for such a product.

$10 million is pocket change for Apple, but let’s move on…

For now, let’s take the Intel-Apple smart watch talk for what it is: just another rumor. But definitely one that has legs.

I just don’t see it.