Randall Stross for the New York Times:
Roger Entner, senior vice president for telecommunications research at Nielsen, said the iPhone’s “air interface,” the electronics in the phone that connect it to the cell towers, had shortcomings that “affect both voice and data.” He said that in the eyes of the consumer, “the iPhone has the nimbus of infallibility, ergo, it’s AT&T’s fault.” AT&T does not publicly defend itself because it will not criticize Apple under any circumstances, he said. AT&T and Apple both declined to comment on Mr. Entner’s assessments.
Neither AT&T nor Verizon was willing to reveal its internal data on performance. But Global Wireless Solutions, one of the third-party services that run network tests for the major carriers, shared some of its current findings. The service dispatches drivers across the country with phones and laptops equipped with data cards. They have covered more than three million miles of roads this year, while running almost two million wireless data sessions and placing more than three million voice calls, said Paul Carter, the president.
The results place AT&T’s data network not just on top, but well ahead of everyone else. “AT&T’s data throughput is 40 to 50 percent higher than the competition, including Verizon,” Mr. Carter said. AT&T is a client and Verizon is not, he added.
AT&T’s network does have flaws — like yesterday’s outage in San Francisco — but this seems to say that AT&T’s offering the best thing out there. But even at the top, there are a lot of things that could be improved:
Chetan Sharma, a telecommunications consultant whose clients have included AT&T and Verizon, said that when the network and the handset were improved, customers “just used it all the more.” AT&T didn’t anticipate the rate of growth and didn’t upgrade fast enough in some markets, he said. “Other operators have the luxury of watching and learning from AT&T,” he said, “which has the most number of next-generation smartphones, with full browsers and built-in video players.”
And this may be the biggest problem when it comes to the iPhone:
AT&T and Apple could both gain by swapping talent.
Apple, send your marketing wizards to lend your partner a hand. It sorely needs help.
AT&T, send some engineers to redesign the iPhone to make better use of the country’s fastest wireless network.