Maria Avila had an old iPhone. It was time to give it some of that new 4.0 flavor. So she went to her local Apple store in Modesto, Calif., to have the iOS 4 software installed and came back with an installation she hadn’t quite expected. Yes, a slide show of strange photos, 110 of them.
Thumbing through her new pictures, Avila told CBS13 in Stockton, Calif.: “I don’t know these people.”
Her upgraded iPhone seemed to have taken on a new personality. She couldn’t send texts. The phone locked up. And then, having discovered the strange pictures, she found new information in her address book. As well as text messages.
Apple put a policy in place in 2008 that kept Genius staff form backing up iPhones. Look like someone ignored it, and then was dumb enough to restore Avila’s phone from the wrong backup.
Update: I’ve heard from two current Geniuses that they can backup customer phones — it seems the policy has changed since I left. If many more incidents like this pop up, I bet the policy changes back.