I recognize that users don’t care about computers. The computer is a means to an end for them: a presentation to solicit more grant money, or a program to investigate a new computational method, or just simply sending a nice note to their family. They don’t want to “use the computer” so much as do something that the computer itself facilitates. I’m the same with with cars: I don’t want to know how an internal combustion engine works or know how to change my oil or in any other way become an automotive expert — I just want to drive to the grocery store!
But the damned computers get in the way of all the things the computers help us do. There’s this whole artificial paradigm about administrator accounts, and security, and permissions, and all other manner of things that people don’t care about. A host of ancillary software is required just to keep your computer running, but that software introduces more complexity and more points of failure, and ends up causing as much grief as it’s intended to resolve.
I love every word of this. The artificial, false reality that is the computer is sort of stunning, at least on a philosophical level.