Category: Kbase of the Week

Apple Support, in a pretty terse document:

The eligibility period for the MacBook Air (Original, Late 2008, and Mid 2009) Hinge Quality Program has ended.

The eligibility period covering this issue has ended.

I had forgotten about this situation, but I linked to a support article about it back in 2009.

The URL I linked to back then now redirects to the short announcement quoted above, but here is what it said:

Learn what you can do if you experience one or more of these issues with the hinges on your MacBook Air.

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Apple Support:

Learn about the power consumption and thermal output (BTU) of iMac computers.

Sadly the list only goes back to 2009, even on the Wayback Machine. I really wanted to see how the G5 faired.

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Apple Support:

Learn how to get your iPad onscreen keyboard back to normal if it’s smaller than you expect or if it’s split in half.

I sat at my computer for several minutes trying to think of a joke about an iPad keyboard being invited on stage during a magic show, but couldn’t come up with a line that had real legs.

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Apple Support:

After extended periods of use, the surfaces of the iSight camera will become warm. iSight was designed to comply with safety agency specifications; therefore, the surface temperature should not present a safety issue.

To ensure the iSight maintains a safe temperature, use it in a place where the temperature is always between 0º C and 35º C.

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Apple:

iCal and the calendar feature of Microsoft Entourage can be used together–as long as you have iCal 1.5 or later and Mac OS X 10.3.5 or later installed.

Now I’m just having flashbacks to using Entourage in college to access my school email.

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Apple Support:

When you open iCal, the icon in the Dock reflects the current date. If you leave iCal open overnight, the icon does not update at midnight to reflect the change of date.

This was fixed in iCal 1.0.2.

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Apple Support:

QuickTime VR creates an immersive, photorealistic experience simulating actual or imagined three-dimensional objects and places. Unlike other virtual reality implementations, QuickTime VR does not require special goggles or gloves, and it doesn’t need you to download a custom 3D plug-in to work with any application or web browser. All major applications that play QuickTime movies can also play QuickTime VR movies. There are two main types of QuickTime VR movies - QuickTime VR Panoramas and QuickTime VR Object Movies.

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This support document is full of words:

The Apple USB-C Digital AV Multiport Adapter requires a host that supports DisplayPort over USB-C.

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Apple Support:

Installing Apple Remote Desktop 2 on a non-startup volume does not remove the Apple Remote Desktop 1.2.2 Agent. The result is that Software Update still offers version 1.2.4 for that computer after it’s been upgraded to version 2.

Fixes include:

• Install Apple Remote Desktop 2 on the startup volume where Apple Remote Desktop 1.2.2 is currently installed, or
• Remove the Apple Remote Desktop 1.2.2 Agent by executing this Terminal command: sudo rm -r /System/Library/CoreServices/ARD Agent.app/

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Apple Support:

In some cases, you may get the following error message when you try to play purchased music or video or access the iTunes Store using iTunes 6:

“We could not complete your iTunes Store request. An unknown error occurred (-208).”

To resolve this issue, update to iTunes 6.0.1 or later.

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Apple Support:

The upload utility for MobileMe Gallery and MobileMe iDisk may not display files correctly when accessed from a web browser in Microsoft Windows. In this case, folders that contain files may appear to be empty.

This issue may occur in any supported Windows web browser, such as Safari for Windows, Firefox, and/or Internet Explorer.

The fix in the article includes this glorious screenshot:

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Apple Support:

After updating to Mac OS X 10.4.7, the MacBook may show a solid grey, white, or black screen or a screen with vertical multi-colored lines.

To resolve the issue temporarily, you may need to reset NVRAM. Once you can use the display again, download and install Mac OS X 10.4.8. You can use the Software Update feature of System Preferences, or download the Update from Apple Software Downloads.

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